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ClubWPT Online Poker and Casino.

Escape to a crazy world of treat filled streets where YOU are the star baker. Satisfy YOUR friends’ cravings and become the best baker in the land.

If you're having problems downloading Chrome on your Windows computer, you can try the alternate link below to download Chrome on a different computer. On a computer connected to the Internet, download the alternate Chrome installer.; Move the file to the computer where you want to install Chrome. Apr 15, 2012  The surest way to find out if a game will work on ChromeOS is to search the name of your game plus system requirements. If you see Windows operating systems listed but not ChromeOS, that’s the definitive answer.

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To use our website you will need to have your cookies enabled.

Step by Step Guide to Enabling Cookies:

Google Chrome
Internet Explorer
Mozilla Firefox
Opera
Safari

If you continue to experience problems, please Contact Us at Customer Services so that we can offer additional assistance.

If possible, please have the following information ready:

The ISP you are using?

Whether you have any security suites or firewalls installed. (e.g. McAfee, Norton, Zone Alarm)



Error message: ‘Failed to write to disk’

If you are receiving the above message it means that your disk drive does not have enough free disk space to run the software. We suggest that you delete unnecessary files and folders on your computer to free space up and then try to install the software again.



Flash - New Live Dealers requires Flash version 8 or later

There are known issues with older versions of Adobe Flash Player, which causes certain areas of the bet365 website to display incorrectly. The new live dealers in the casino requires you to have at least Flash version 8 installed.

To check to see if you have a suitable version of Adobe Flash Player, click 'Check my Flash version' which will launch a pop up window advising that 'You have Flash installed OK' meaning you have the latest version of Flash and therefore need take no further action; or alternatively a pop up will ask you to install and run the latest version of Flash; we recommend you do this.


General Fixes - Deleting temporary internet files and cookies

If you are experiencing any difficulties when using our website, from time to time it is useful to carry out the following two checks as part of your general browser maintenance to ensure you always access up to date information as quickly as possible.

Step by Step Guide to Deleting Temporary Internet Files:

Step by Step Guide to Deleting Cookies:

If you continue to experience problems or you find that you have to regularly delete your temporary internet files and cookies in order to use the website, please Contact Us at Customer Services so that we can offer additional assistance.

If possible, please have the following information ready:

The ISP you are using?

Whether you have any security suites or firewalls installed. (e.g. McAfee, Norton, Zone Alarm)



General Fixes - Firewalls, Security Suites and Ports

Most PCs have a Firewall and Security Suites which restrict unauthorised Internet connections, protecting your computer from viruses and other potentially harmful software. You will need to instruct your firewall/Security Suites to allow the downloadable bet365 client to connect to the Internet. If you are at work or on a network you may not have administrative privileges for your PC, if this is the case then you will need to contact a computer administrator and request access to the internet for the bet365 client. If you do have administrative privileges then you will have to configure your Firewall yourself.

Please refer to your individual firewall help files on how to configure correctly. The default file directory for the bet365 client is the C:Pokerbet365casino.exe.

If you are using Windows XP please note that since the Service Pack 2 (SP2) update Windows XP includes a built-in Firewall. The first time you launch the Poker application after installing SP2, a dialog box appears asking you if you want to allow this application to connect to the Internet. Click Yes. From now on the Firewall will consider the poker application a safe program. If you have previously instructed the Firewall not to allow the poker application then you will have to configure the Windows Firewall and add the bet365 casino.exe file to the Exceptions list.

If you are still having problems after configuring your firewall you will need to make sure that ports 443, 4000-4250, 4400-5010 are open for outgoing traffic. Open ports are not required for incoming traffic. If you do not know how to open ports in a firewall then contact your computer administrator or ISP (Internet Service Provider).

If you continue to experience problems, please refer to the other items within this section for further recommendations or alternatively, please Contact Us at Customer Services so that we can offer additional assistance.

If possible, please have the following information ready:
The ISP you are using?
Whether you have any security suites or firewalls installed. (E.g. McAfee, Norton, Zone Alarm)



General Fixes - Security suites, browser security settings

If you experience any navigational issues on our website, such as technical problems when placing a bet, links not working or the website clock freezes or does not display correctly*, please refer to points a) and b) below. *

If the website clock freezes or does not display correctly, firstly check your preferences to confirm which time zone you have registered on your account. Select 'Members', go to 'My Account' and choose to 'Change Preferences' to display your chosen time zone. If this does not resolve the issue, please review the following possible fixes below.

a) Security suites:
If you have a security suite installed, please check you are using the default settings; any adjustments that may have previously been made to the security suite settings could cause some website issues. To check your settings, please refer to the following guides:

Step by Step Guide to Security Suites:

ZoneAlarm
eTrust
McAfee
Norton

b) Browser security settings: If the problems persist, we also advise checking your security settings on your browser. Please refer to the following guides:

Step by Step Guide to Browser Security Settings:

AOL
Internet Explorer
Mozilla Firefox
Opera
Safari

If you continue to experience problems, please refer to the other items within this section for further recommendations or alternatively, please Contact Us at Customer Services so that we can offer additional assistance.

If possible, please have the following information ready:

The ISP you are using?

Whether you have any security suites or firewalls installed. (e.g. McAfee, Norton, Zone Alarm)



Having problems downloading?

3rd party software such as toolbars or your browser security settings may prevent the download of the software.

If you continue to experience problems, please Contact Us at Customer Services so that we can offer additional assistance.

If possible, please have the following information ready:

The ISP you are using?

Whether you have any security suites or firewalls installed. (e.g. McAfee, Norton, Zone Alarm)



History does not work when using Opera

If using Opera, the 'History' button does not work.

This button is located within the Menu option whilst playing a game in the Casino. Unfortunately, this cannot be fixed.



How to download our Help Documents

All of our help documents are available in Adobe PDF format. If you are having trouble viewing the help documents, simply download the following reader:



I can't find the Casino icon on my desktop. What should I do?

If the casino icon is neither on your desktop nor the 'Start' menu and you can't remember where you saved it, please follow these steps:

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1. Click on the 'Start' menu at the bottom left corner of your screen.
2. Choose 'Search', then 'Files or Folders'.
3. Type 'casino.exe' into the field 'Search for files or folders named' and click 'Search Now'.
4. The computer will now search for the file.
5. Search results will be displayed in the search window. If the computer finds a file named 'casino.exe' in the casino directory then you can double-click on it to immediately run the program or right-click on it and choose 'Create Shortcut' to create a shortcut for it on your desktop.
6. If the computer has finished the search and there are no results to display, then the file was not found.

In case your computer has several hard drives, you can search the other drives using the drop down menu titled 'Look in'. If you cannot find the file, you will have to repeat the download and installation process.

If you continue to experience problems, please Contact Us at Customer Services so that we can offer additional assistance.

If possible, please have the following information ready:

Whether you have any security suites or firewalls installed. (e.g. McAfee, Norton, Zone Alarm)



Minimum System Requirements and Compatibility - Casino

We support the following list of Operating Systems, Browsers and Adobe Flash:

Flash Casino:

Minimum PC Requirements:
1,6 GHz CPU Dual Core and above.
1 GB RAM and above.
16 MB Video Card (1280x800 or higher resolution, 16-bit color).
Microsoft Windows XP SP2 or newer.
Microsoft Internet Explorer 8 or newer, Firefox 19 or newer, Chrome 25 or newer.
Network Bandwidth of 750Kbit/s.

Recommended PC Requirements:
2 GHz CPU and above.
2 GB of RAM and above.
2 GB ATI Radeon HD 3300 and above.
Microsoft Windows 7 32 Bit.
Microsoft Internet Explorer 8 or newer, Firefox 19 or newer, Chrome 25 or newer.
Network Bandwidth of 2 Mbit/s

Minimum Apple Mac Requirements:
G5 or Intel based processor, 1.5 GHz.
At least 512 MB RAM.
Mac OS X 10.6 or newer.
Firefox 19 or newer, Chrome 25 or newer, Safari 6.0.4 or newer, Microsoft Internet Explorer 8 or newer
Network Bandwidth of 750Kbit/s

Recommended Apple Mac Requirements:
Intel processor, 2 GHz.
2 GB RAM and above.
Mac OS X 10.8 or newer.
Firefox 19 or newer, Chrome 25 or newer, Safari 6.0.4 or newer, Microsoft Internet Explorer 8 or newer
Network Bandwidth of 2 Mbit/s

Adobe Flash
We advise using Adobe Flash version 11.0.1.152 for later for the PC, or Adobe Flash Version 10.2.159.1 or later for Apple Mac. To check to see if you have a suitable version of Adobe Flash Player, click 'Check My Flash Version' which will launch a pop up window advising that 'You have the required version of Adobe Flash Player installed' meaning that you have the latest version of Flash and therefore need take no further action; or alternatively a pop up will ask you to install and run the latest version of Flash; we recommend you do this.

Download Casino:

Minimum Requirements:
1,6 GHz CPU Dual Core.
1 GB of RAM or higher.
16 MB Video Card (1280x800 or higher resolution, 16-bit color).
At least 3 GB of free space on the hard drive.
Microsoft Windows XP SP2 or newer.
Network Bandwidth of 512Kbit/s (for Live games).
Flash Player 11.0.1.152 or newer installed into Internet Explorer.

Recommended Requirements:
2.5 GHz CPU or higher.
2 GB of RAM or higher.
At least 3 GB of free disk space.
2 GB ATI Radeon HD 3300.
Microsoft Windows 7 32Bit.
Network Bandwidth of 750Kbit/s (for Live games).
Flash Player 11.7.700.225 or newer installed into Internet Explorer



Minimum System Requirements and Compatibility - Games

We support the following list of Operating Systems, Browsers and Adobe Flash and recommend the following Screen Resolutions:

Screen Resolution
For optimal use of the website, please ensure your screen resolution is set to 1024 x 768 or higher. Please refer to Optimum Screen Resolution to assist you in checking and adjusting your screen resolution if required.

Windows 7, Vista
- Internet Explorer 7 or later (download IE 9)
- Mozilla Firefox 2.0.0.20 or later
- Opera 9.01 or later (download Opera 11.51)
- Google Chrome (download Google Chrome)

Windows XP
- Internet Explorer 6 or later (download IE 8)
- Mozilla Firefox 2.0.0.20 or later
- Opera 9.01 or later (download Opera 11.51)
- Google Chrome (download Google Chrome)

Windows 2000
- Internet Explorer 5.5 or later (download IE 6)
- Mozilla Firefox 2.0.0.20 or later
- Opera 9.01 or later (download Opera 11.51)

Windows ME, 98
- Internet Explorer 5.5 or later (download IE 6)
- Mozilla Firefox 2.0.0.20
- Opera 9.01 or later (download Opera 11.51)

Mac OS X 10.4 or later
- Safari 2.0.3
- Mozilla Firefox 2.0.0.20 or later
- Google Chrome (download Google Chrome)

Mac OS X 10.3 or earlier
- Mozilla Firefox 2.0.0.20

Adobe Flash
We advise using Adobe Flash version 9.0.115 or later. To check to see if you have a suitable version of Adobe Flash Player, click 'My Flash Check Version' which will launch a pop up window advising that 'You have the required version of Adobe Flash Player installed' meaning that you have the latest version of Flash and therefore need take no further action; or alternatively a pop up will ask you to install and run the latest version of Flash; we recommend you do this.



Minimum System Requirements and Compatibility - Poker

Your PC will need to meet the following system requirements in order to play poker with bet365:

Windows 98, ME, 2000, XP or Vista
400MHz Pentium or faster CPU with at least 128MB of RAM
Minimum screen resolution of at least 800 by 600 pixels with 16-bit ('High Colour')
At least 30MB of free disk space.
MS Internet Explorer 5.2 or later version

Please note that currently bet365 software is not compatible with the Mac OS X.



Minimum System Requirements and Compatibility - Sports

We support the following list of Operating Systems, Browsers and Adobe Flash and recommend the following Screen Resolutions:

Screen Resolution
For optimal use of the website, please ensure your screen resolution is set to 1024 x 768 or higher. Please refer to Optimum Screen Resolution to assist you in checking and adjusting your screen resolution if required.

Windows 7, Vista
- Internet Explorer 7 or later (download IE 9)
- Mozilla Firefox 2.0.0.20 or later
- Opera 9.01 or later (download Opera 11.51)
- Google Chrome (download Google Chrome)

Windows XP
- Internet Explorer 6 or later (download IE 8)
- Mozilla Firefox 2.0.0.20 or later
- Opera 9.01 or later (download Opera 11.51)
- Google Chrome (download Google Chrome)

Windows 2000
- Internet Explorer 5.5 or later (download IE 6)
- Mozilla Firefox 2.0.0.20 or later
- Opera 9.01 or later (download Opera 11.51)

Windows ME, 98
- Internet Explorer 5.5 or later (download IE 6)
- Mozilla Firefox 2.0.0.20
- Opera 9.01 or later (download Opera 11.51)

Mac OS X 10.4 or later
- Safari 2.0.3
- Mozilla Firefox 2.0.0.20 or later
- Google Chrome (download Google Chrome)

Mac OS X 10.3 or earlier
- Mozilla Firefox 2.0.0.20

Adobe Flash
We advise using Adobe Flash version 9.0.115 or later. To check to see if you have a suitable version of Adobe Flash Player, click 'Check My Flash Version' which will launch a pop up window advising that 'You have the required version of Adobe Flash Player installed' meaning that you have the latest version of Flash and therefore need take no further action; or alternatively a pop up will ask you to install and run the latest version of Flash; we recommend you do this.



Optimum Screen Resolution - Resolving Bet Slip and Log In Box display issues

Some customers may experience a display issue where the ‘Bet Slip’ and ‘Log In Boxes’ appear off the edge of your screen. This is most likely to be due to the screen resolution of your PC being set too low (below 1024 by 768).

For optimal use of the website, please ensure your screen resolution is set to 1024 x 768 or higher. Please refer to one of the following documents to assist you in checking and adjusting your screen resolution if required.

Windows 7, Vista
Windows XP
Windows 2000
Apple



Toolbars

There are known issues with certain types of toolbars that you may or may not be aware you have downloaded. Some add-on toolbars that are poorly built may prevent pop-up windows from appearing, may slow your computer or force your browser to shut down unexpectedly.

Click here for a guide to see if this is the cause of the issue.

If you continue to experience problems, please Contact Us at Customer Services so that we can offer additional assistance.

If possible, please have the following information ready:

The ISP you are using?

Whether you have any security suites or firewalls installed. (e.g. McAfee, Norton, Zone Alarm)



Unusual browser behaviour and general slow performance - Spyware

When browsing the Internet, do you experience any of the following symptoms?

1. Browser displaying unusual behaviour
2. Internet links not responding as expected
3. Internet pages excessively slow to load
4. Slow PC performance when opening or saving files
5. Unexpected/unusual error messages
6. New and unexpected toolbars in your browser
7. Difficulty connecting to the Internet

If so, your computer may have become infected with spyware.

This can be fairly common and it is not unusual for a computer to have numerous spyware programs running on it. Spyware by its nature is usually installed without the user realising, and can sometimes be installed along with software the user thinks is legitimate.

There are numerous software packages available to help clean your computer of spyware and other malicious software. You can also run a quick scan online, we recommend using either of the following free, quick and easy spyware removal tools:

1. Trend Micro's free online spyware removal utility.
2. Lavasoft's Ad-Aware 2007 free standalone Spyware scanning utility.

Please note, these programs are only compatible with Microsoft Internet Explorer 5.5 or higher running on Windows XP or Windows 2000.

If you continue to experience problems, please Contact Us at Customer Services so that we can offer additional assistance.

If possible, please have the following information ready:

The ISP you are using?

Whether you have any security suites or firewalls installed. (e.g. McAfee, Norton, Zone Alarm)



Video Poker Disconnection

If a player has a winning hand(s) and is disconnected prior to being able to gamble, their winnings will be credited to their account and they will not have the option to gamble when they reconnect.


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What will happen to my hand after being disconnected?

If you lose your connection, whether for problems with your PC, ISP or modem, the system will wait a reasonable amount of time for you to reconnect. If you do not reconnect during this time and you have placed a bet during this time, the poker software will treat you as all-in so that you are not penalised for connection problems. The player can continue in the hand and contest the amount of the pot that they were financially involved in. This is called Disconnection Protection (DP).

To prevent abuse of this system we limit the amount of all-ins available. If you lose connectivity but have already used your allocated all-ins, your hand will be automatically folded. Any player who misuses this protection by intentionally disconnecting, may:

Forfeit any money won.
Lose disconnection protection privileges.
Face expulsion from the site.

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Unfortunately there is no disconnection protection policy for tournaments, so you will be marked ‘away from the table’, and your hands will be folded and blinded off until you reconnect.

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Players must accept the risk of disconnections. They can and do occur. Note that we do offer tables where the DP facility is disabled, where players have no disconnection protection at all. These tables are clearly marked in the lobby and all players may choose to play on these tables.



Windows 7, Vista - Installing and running the poker download

Due to the advanced security features of Windows 7, Vista; downloading and installing bet365poker requires administrator access, click here for a guide on how to do this.

If you are experiencing difficulties using the latest version of bet365poker, we recommend you uninstall and reinstall the bet365poker software, click here for a guide on how to do this.

If you continue to experience problems, please Contact Us at Customer Services so that we can offer additional assistance.

If possible, please have the following information ready:

Wont

The ISP you are using?

Whether you have any security suites or firewalls installed. (e.g. McAfee, Norton, Zone Alarm)